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MIST BEAUTY LOFT POLICIES

ADJUSTMENTS

We want all of our guests to love their new look and understand that sometimes they can feel like they may need adjustments to their color or cut after leaving the salon. If you're not completely in love with your new look, please feel free to reach out to Mist Beauty Loft so that way your stylist can come up with a solution that fits your goals. All guests will have a 48 hour grace period after a service to reach out for a hair adjustment. No Refunds. Any guest who reaches out after this time frame may be subject to additional charges. 

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Color Corrections are excluded from adjustments. We understand that multiple appointments may be needed to achieve hair goals.

CANCELLATION

A credit card must be on file to book an appointment. Cancelling or rescheduling must be done by phone. Any other form of communication will not be accepted.  To avoid a cancellation fee, all cancellations require a 48 hour notice.

 

Cancellations called in on SUN or MON will not be recognized until TUE at 10 AM. Any same day cancellation, no-calls or no-shows for appointments will result in 100% charge of booked service to the credit card on file.

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If you cancel or reschedule your appointment less than 48 hours in advance, please see below:

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Length of Service(s)
    Less than 30 min    | $10 fee 
   30 min to 60 min    | $25 fee 
                 60 min + | $50 fee

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Clients who repeatedly reschedule, miss appointments, or arrive late will no longer be allowed to book appointments in advance. These clients will only be able to schedule an appointment based on availability.

 

Please know that when you cancel or forget your appointment without giving enough notice, clients on the waiting list miss the opportunity for a service. Mist Beauty Loft's policy is firm and non-negotiable. By booking an appointment, you are agreeing to these terms and conditions

CHANGE OF SERVICE

We kindly ask that you notify us within 48 hours if you wish to change your service. Your appointment time is customized based on your hair's thickness and length. Please be aware that failure to do so will result in being charged the full amount listed on your original appointment.

GIFT CARDS

Gift Cards are redeemable towards all services and products at Mist Beauty Loft.  If lost or stolen, gift cards are non-refundable and will not be replaced or redeemed.  Gift Cards cannot be purchased nor redeemed with discounts or coupons and must be present for redemption.

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Independent contractors (renters), provide their own gift cards and their personal policies apply. They do not accept Mist Beauty Loft gift certificates.

GRATUITIES

Gratuity is never anticipated and the heartfelt gesture of a referral is deeply appreciated. Should you choose to leave a gratuity, it will be warmly received in the form of cash, a check, or via the stylist's Venmo account.

LATE ARRIVALS

While we strive to accommodate late arrivals and appreciate advance notice, it's important to understand that unforeseen delays may impact our ability to provide the desired service, particularly if arrival times exceed our initial expectations.

PAYMENT OPTIONS 

Mist accepts payments of CASH, CHECKS, MASTERCARD, VISA, DISCOVER & VENMO.
 

There will be a $12 return check fee.
Prices are subject to change and may vary from stylist.

RETURNS | EXCHANGES

Products sold at Mist Beauty Loft cannot be returned or exchanged. ALL PRODUCTS ARE FINAL SALE.

VISITING CONSIDERATIONS

For the consideration of our guests, please limit phone calls, video chats, and electronic use. For the safety of your children, all children visiting must be accompanied by an adult at all times.

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